1. Agreement
These Terms of Service (“Terms”) govern your use of Festrust, including the mobile app, wallet, and escrow payment services. By creating an account or using Festrust, you agree to these Terms. If you do not agree, do not use the service.
2. The service
Festrust is an escrow payments platform. Buyers and vendors can create an escrow, hold funds until delivery is confirmed, and then release or return those funds. Features may include wallets, bank withdrawals, KYC verification, notifications, and support for multiple countries and currencies. We may add, change, or remove features at any time.
3. Eligibility and accounts
You must be legally able to enter a contract in your country. You are responsible for the accuracy of your registration details, for keeping your password and device secure, and for all activity on your account. One person or business should not create accounts to evade limits, fees, or reviews.
4. Escrow
When an escrow is funded, money is held until the buyer confirms delivery, the parties agree to a return, or a dispute is resolved. Festrust is not a party to the underlying sale. You are responsible for the goods or services, shipping, and any agreement between buyer and vendor. Do not release funds until you are satisfied that the transaction is complete.
5. Fees
Escrow and wallet fees are shown before you confirm a transaction. The fee payer (buyer, vendor, or split) is chosen when the escrow is created. Network, bank, FX, and payment-provider charges may apply in addition to Festrust fees. Displayed FX rates are indicative until a transaction is completed.
6. Identity verification
We may require KYC (such as phone, national ID, BVN, or business documents) before you can fund, withdraw, or complete certain actions. You must provide accurate information. We may pause or limit your account if verification is incomplete, expired, or fails our checks.
7. Acceptable use
You may not use Festrust for fraud, money laundering, illegal goods or services, misrepresentation, or to harm other users. We may refuse, freeze, reverse, or report transactions, and we may suspend or close accounts, where we reasonably believe these Terms, the law, or a payment partner’s rules have been broken.
8. Disputes between users
If a buyer and vendor disagree, either party may open a dispute in the app and provide evidence. Festrust may review the case and decide whether to release, return, or otherwise allocate held funds based on the evidence and these Terms. That decision does not replace your right to pursue other legal remedies.
9. Liability
Festrust is provided “as is.” To the extent allowed by law, we are not liable for losses from counterparty default, delayed delivery, network or bank outages, or content you upload. Our total liability for a claim related to a transaction is limited to the fees you paid Festrust for that transaction. Nothing in these Terms limits liability that cannot be limited by law.
10. Changes and contact
We may update these Terms. Continued use after an update means you accept the new Terms. Questions about these Terms can be sent to the support address on this page.
Contact
Email [email protected]. You do not need the Festrust app installed to use this address.