1. Who we are

This Privacy Policy explains how Festrust collects, uses, and shares personal data when you use our escrow payments app and related services.

2. Data we collect

We collect account details (name, username, email, phone, country), KYC documents and identifiers, transaction and wallet data, escrow titles, descriptions, and attachments, device and app data (including push notification tokens), and support messages. Payment partners may also collect data needed to process payouts and card or bank payments. Face ID or fingerprint checks stay on your device. We do not receive your biometric image.

3. How we use data

We use your data to create and secure your account, run escrow and wallet services, verify identity, prevent fraud, send transactional alerts, calculate fees and FX, improve the product, and meet legal and payment-partner requirements.

4. Sharing

We share data with payment processors, KYC and messaging providers, and other vendors who help us operate Festrust. We may share limited profile or transaction details with your escrow counterparty. We disclose data when required by law, regulators, or to protect users and the platform. We do not sell your personal data.

5. Retention and security

We keep account, KYC, and transaction records for as long as needed to provide the service and meet record-keeping, tax, and anti-money-laundering rules. We use technical and organisational measures to protect data, but no system is completely secure.

6. Your rights

Depending on your country, you may ask to access, correct, or delete personal data, or to object to certain processing. The Delete account page on this website explains how to close a Festrust account and which data is deleted or kept. Some records must be kept for legal reasons even if you close your account. Send privacy requests to the support address on this page.

7. International processing

Festrust may process data in Nigeria, Ghana, Kenya, and other countries where our providers operate. Where data is transferred, we take steps appropriate to the destination and applicable law.

8. Changes and contact

We may update this Policy. The date at the top of this page is the date of the current version. Privacy questions can be sent to the support address on this page.

Contact

Email [email protected]. You do not need the Festrust app installed to use this address.