Who this page is for
This page is the public account-deletion request for the Festrust mobile app, published by Cloudmeric Technology. It names the app, the steps to delete an account, and the data that is deleted or kept. You can read it without signing in and without installing the app.
Delete your account in the Festrust app
Open the Festrust app and sign in. Go to Profile, tap Delete account, then tap Delete to confirm. Deletion starts only when your wallet balance is zero, you have no active escrows, and you have no withdrawal still pending or processing. When it succeeds, the account is closed immediately and you are signed out.
Request deletion by email
If you cannot sign in, email the support address on this page from the address on your Festrust account, or tell us that address in the message. Use the subject “Delete Festrust account”. We confirm that you control the account, then close it. Do not send your password, transaction PIN, or a full BVN or NIN. The same balance, escrow, and withdrawal conditions apply before the account can be closed.
Data we delete
We remove or replace the personal details used to identify and sign in to the account: your name, username, email address, phone number, password, transaction PIN, profile photo, national identification number, bank verification number, two-factor secret, verification codes, and push-notification tokens. Active sign-in sessions are revoked. The account is marked inactive and cannot be used again.
Data we keep
We keep escrow, wallet, and payment records that the law, tax rules, or anti-money-laundering duties require, including records needed to resolve a dispute or show what happened in a completed transaction. Those records are no longer attached to a usable profile. We do not keep them for a fixed public number of years. We keep each record only for as long as that legal or operational need lasts, then delete or anonymise it. Face ID and fingerprint data never leave your device, so there is no biometric copy for us to delete.
Contact
Email [email protected]. You do not need the Festrust app installed to use this address.